Return & Refund Policy

1.1 First-Time Paid Invoices: If you are dissatisfied with Repz within 7 days of your first paid billing cycle, you may submit a refund request to our customer care team. We will issue a 100% refund of your initial subscription fee minus applicable bank gateway processing charges.

1.2 Subsequent Monthly Renewals: Monthly SaaS subscription renewals are non-refundable once the billing cycle begins, as server compute, database partitions, and WhatsApp messaging quotas are immediately provisioned.

1.3 Annual Plans Cancellation: For annual subscription packages, cancellations requested after 30 days are refunded on a pro-rata basis, recalculating consumed months at the standard monthly tariff.

2.1 First Month Only: All promotional discount codes and referral discounts configured by platform administrators apply strictly to the first month's subscription invoice. Subsequent renewals occur at the standard tier price.

2.2 Non-Cashable: Promo discounts have no independent cash value and cannot be redeemed for cash or transferred across gym accounts.

2.3 Single Code Rule: Only one referral or promo code can be redeemed per gym signup.

3.1 Third-Party Relationship: Repz provides the operating software infrastructure only. Membership fees paid by individual gym members belong exclusively to the respective Gym Owner.

3.2 Member Refund Requests: Gym members seeking membership plan refunds, fee cancellations, or pass freezes must contact their gym reception directly. Repz does not independently adjudicate or process member membership refunds.

Approved refunds are credited directly to the original payment source:

• UPI Payments: 2 to 4 business hours.
• Net Banking / Debit Cards: 3 to 5 Indian banking days.
• Credit Cards: 5 to 7 Indian banking days depending on the card issuer.